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Credit Cards Latest News NAB unveils new telephone bank account technology
Credit Cards Latest News NAB unveils new telephone bank account technology NAB unveils new telephone bank account technology
The National Australia Bank (NAB) and its partners have unveiled details about a new development in bank account technology, it has emerged.
Salmat VeCommerce and Telstra have worked together to create a voice biometric solution - VeSecure - for use by NAB's telephone banking customers.
The technology requires callers to register their unique voiceprint and on any subsequent bank accounts call made they only need to recite their individual account number to verify their identity.
It is aimed at enhancing security and privacy for NAB customers - which could include those who own one of the bank's credit card products - as it removes the need for them to remember numerous pins and passwords.
"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," Sam Jackel, program manager of NAB Personal Banking's direct channels speech program, states.
Such news comes as the Australian Federal Police recently warned people of a scam in operation where fraudsters contact people via telephone under the pretence they are from a bank call centre, where automated computer voices are used in an attempt to get consumers to hand over their credit card details and other pieces of personal information.
Written by Mark Hornby
Salmat VeCommerce and Telstra have worked together to create a voice biometric solution - VeSecure - for use by NAB's telephone banking customers.
The technology requires callers to register their unique voiceprint and on any subsequent bank accounts call made they only need to recite their individual account number to verify their identity.
It is aimed at enhancing security and privacy for NAB customers - which could include those who own one of the bank's credit card products - as it removes the need for them to remember numerous pins and passwords.
"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," Sam Jackel, program manager of NAB Personal Banking's direct channels speech program, states.
Such news comes as the Australian Federal Police recently warned people of a scam in operation where fraudsters contact people via telephone under the pretence they are from a bank call centre, where automated computer voices are used in an attempt to get consumers to hand over their credit card details and other pieces of personal information.
Written by Mark Hornby
Tuesday, 23 June 2009 00:00
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