NAB Credit Cards 'under fire'

National Australia Bank (NAB) has been criticised for failing to help a struggling single mum get information about the extent of her credit card debt.

On behalf of Helen Hill, a mother of three from Melbourne, the Consumer Action Law Centre alleges that the lender has not responded to repeated attempts by Ms Hill to get a copy of her credit card contract.

At present she believes that she owes around $28,000, with a minimal monthly repayment of $710, The Age reports.

She claims: "I started looking at my credit card just growing and growing and I was struggling just to make minimum repayments."

Ms Hill adds that although she started off with a single credit card, over the past five years she has been sent additional cards without asking them.

"I accepted them thinking that they would help me budget, but they haven't," she states.

Now, the CALG is starting legal proceedings against NAB Credit Cards, stating that - under the Consumer Credit Code - it has broken the law by failing to provide the documents Ms Hill has asked for.

For those struggling to keep on top of their finances, seeking a 0% balance deal could prove to be of assistance.

Earlier this month, it was revealed that NAB credit card customers will be able to get discounted health insurance from NIB Holdings should they pay using their card.