Advertisement
Which 4U - Compare, Choose, Apply & SAVE!

Money Saving E-Newsletter

Enter e-mail address to signup NOW!

  • Home
  • Credit Cards
    • Credit Cards
      • 0% Balance Transfer
      • 0% Purchases
      • Low Interest Rate
      • No Annual Fee
      • Rewards
      • Airmile Credit Cards
      • Interest Free Days
      • Platinum & Gold
      • Business Cards
  • Banking & Saving
    • Compare Banking and Saving Products
      • Bank Accounts
      • Business Accounts
      • Savings Accounts
      • Fixed Term Deposits
  • Personal Loans
  • Insurance
    • Compare Insurance Products
      • Car Insurance
      • Single Trip Insurance
      • Annual Travel
      • Ski Insurance
      • Health Insurance
      • Life Insurance
      • Pet Insurance
  • Home Loans
    • Compare Home Loans
      • Popular Home Loans
      • Variable Rate Home Loans
      • Fixed Rate Home Loans
      • Home Loan Calculator
      • Reverse Home Loans
      • Line of Credit Loans
      • First Time Buyer Home Loans
      • No Fee Home Loans
You are here: Home Banking & Saving Latest News CommBank apologises after glitch disrupts services

CommBank apologises after glitch disrupts services

CommBank apologises after glitch disrupts services
Date of Publication: Tuesday, 15 April 2014 14:01

Commonwealth Bank has apologised after a system glitch yesterday left thousands of customers without access to their accounts.

 

Technical problems at the bank left customers unable to withdraw cash via ATM machines, make payments via EFTPOS, or access their accounts online.

 

The connected services NetBank and CommSec, the online share trading platform, were also affected.

 

The bank said on Tuesday that the problem had been fixed and that services were being restored over the course of the day.

 

"We sincerely apologise to any customer who has been inconvenienced with this disruption to services," said CommBank’s Tracy Hicks.

 

"Given the high volume of calls into our call centres, customers may experience longer than usual waiting times," she said, thanking customers for their patience.

 

Customers went online on Monday to complain that their services were not working and that little information was available about the problem.

 

Retailers also complained that they had lost trade, with customers unable to make payments or access their cash.

 

There was a note of humour amid the complaints, however, with some home loan customers noticing that their mortgage had vanished when they first logged back in.

 

Keith McDonald
Which4U Editor

 

If you found this article helpful, you can find more from us at our Finance Blog.

Tuesday, 15 April 2014 14:01
View News Archive
Bookmark and Share

Make a comment on this article

Comment
Please enter the following letters in the box below.
We're very sorry for this but we just need to ensure
that you are not a computer.

Advertisement.

Popular Brands

  • ANZ Bank Accounts
  • ANZ Savings Accounts
  • ANZ Term Deposits
  • Bank of Queensland Bank Accounts
  • Bank of Queensland Savings Accounts
  • Bank of Queensland Term Deposits
  • BankSA Bank Accounts
  • BankSA Savings Accounts
  • BankSA Term Deposits
  • Bankwest Bank Accounts
  • Bankwest Business Savings Accounts
  • Bankwest Savings Accounts
  • Bankwest Term Deposits
  • Citi Bank Accounts
  • Citi Savings Accounts
  • Citi Term Deposits
  • Commonwealth Bank Bank Accounts
  • Commonwealth Bank Savings Accounts
  • Commonwealth Bank Term Deposits
  • Community CPS Australian Savings Accounts
  • Community CPS Australian Term Deposits
  • Community First Savings Accounts
  • CUA Bank Accounts
  • CUA Savings Accounts
  • Dragondirect Savings Accounts
  • Heritage Bank Savings Accounts
  • HSBC Bank Accounts
  • HSBC Savings Accounts
  • IMB Bank Accounts
  • IMB Savings Accounts
  • ING DIRECT Savings Accounts
  • Intech Savings Accounts
  • Macquarie Term Deposits
  • ME Savings Accounts
  • ME Term Deposits
  • More Generous Banking Savings Accounts
  • MyState Financial Savings Accounts
  • NAB Bank Accounts
  • NAB Savings Accounts
  • NAB Term Deposits
  • RaboDirect Savings Accounts
  • RaboDirect Term Deposits
  • Smarty Pig Savings Accounts
  • St.George Bank Accounts
  • St.George Savings Accounts
  • St.George Term Deposits
  • Suncorp Bank Accounts
  • Suncorp Savings Accounts
  • Suncorp Term Deposits
  • Westpac Bank Accounts
  • Westpac Savings Accounts
  • Westpac Term Deposits
Trustpilot Badge
RSS News Feed
  • About Us
  • Contact Us
  • Terms and Conditions of Use
  • Site Map
  • Blog

The Which4u.com.au brand and logo are trading styles of Legalwebb Holdings Ltd. operated under Australian Credit Licence Number 409315, Credit Ombudsman Service Number M0008295.

The products compared on this page are a collection that Which4u.com.au has agreements to track applications from and is not representative of all the products available in the market. The product information provided cannot be considered comprehensive and may not contain all the features relevant to you. Use of terms like ‘best’ and ‘top’ are not product ratings and are subject to our terms and conditions of use.

Products are displayed in no particular order or ranking. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing products.

Your personal details in relation to an application are never held or processed by us. When you click each apply link on our tables, banners or adverts you will be directed to the official bank's product description and application page, where full product terms & conditions are available.

© Legalwebb Holdings Ltd - All rights reserved. | Web-Site Design - Firm Creation Design & Advertising & Legalwebb Holdings Ltd